Every hearing clinic promises “patient-centered care,” but when it comes to your hearing health, you deserve real evidence, not just buzzwords.  

That’s why we recently asked our patients to rate every aspect of their experience, from their first assessment to ongoing support. We’re committed to sharing these results, both the praise and the constructive criticism, so you can see exactly how you benefit from our approach to hearing healthcare. 

You Can See the Numbers: Our Survey Results 

When you choose a hearing care provider, you want to know that you’re in good hands. Our patient survey revealed some numbers that may help you feel confident in your decision: 

• 83% of patients said their experience was “better than expected.” You can expect to be pleasantly surprised by the level of care and attention you receive. 

  
  

• Nearly 80% felt the quality of support was “far better than expected.” You benefit from a team that goes above and beyond at every step. 

  
  

• 92% found our ongoing letters and updates helpful. You can rest assured that you’ll stay connected and informed about your hearing health, not just during appointments but all year long. 

  
  

• 60% explicitly said they “love the relationship” they have with our team. You’re not just a patient; you’re part of a community that values trust and connection. 

You Experience Professionalism & Ease, in Your Words 

Navigating hearing care can feel intimidating, but your feedback tells us that you feel supported and understood every step of the way.  

Here’s what you shared: 

• “Admitting hearing loss can be hard, but Family Audiology made the hearing assessment & purchase process easy.” 

  
  

• “Prompt, always available, professional, knowledgeable people.” 

  
  

• “This place really cares. You should try them.” 

  
  

• “I trust them to do the best job.” 

  
  

• “There is no better organization than yours!” 

You Help Us Improve: Your Honest Feedback Matters 

No clinic is perfect, and your honest feedback is what drives us to do even better. When we asked, “If you had a magic wand, what would you change?” the most common answer was: 

• “I can’t think of a thing!” 

  
  

• “Nothing to change for me; everything was as we had expected.” 

  
  

• “Celia is very knowledgeable, stays current on the technology, is friendly, and communicates often.” 

But you also shared valuable suggestions: 

• “I’d like more 6-month reminders.” 

  
  

• “The learning curve for cleaning hearing aids could be easier.” 

You can rest assured that we’re already working on making reminders more consistent and simplifying our guidance on hearing aid care.  

Your voice shapes our improvements, so you benefit from a clinic that listens and adapts. 

Comprehensive, Personalized Care That Puts You First 

Family Audiology is more than a hearing aid dispenser. You can access a wide range of services tailored to your needs, and here are the most common services that our survey participants cited: 

• Comprehensive Hearing Assessments: Most of you come to us for thorough, compassionate evaluations. 

  
  

• Complex Hearing Aid Repairs: You can rely on us to keep your devices working their best. 

  
  

• Tinnitus Treatment and Specialized Care: You benefit from advanced solutions and ongoing support for complex hearing needs. 

You Can Take the Next Step with Confidence 

You don’t have to take our word for it. Your fellow patients say it best: 

“Great experience, and I should have done this a long time ago.” 

You can avoid waiting and wondering. If you’re ready for hearing care that’s “better than expected,” now is the time to reach out. Your comfort, clarity, and confidence are at the heart of everything we do. 

Don’t wait for your hearing to get worse. If you’re ready for a hearing healthcare experience that exceeds expectations, contact our team at Family Audiology today. You deserve nothing less.